About the Role
Computer Guardians is an Australian technology company delivering enterprise-grade software solutions. We are seeking a reliable, professional, and people-oriented Operations Executive to represent us on the ground in Pune during the pilot deployment of AlertCheckin with a major corporate client. You will work face-to-face with client representatives, security supervisors, and frontline guards — guiding them through onboarding, resolving day-to-day issues, and keeping the project lead in Melbourne informed of progress.
Key Responsibilities
- Act as the primary on-ground representative of Computer Guardians with the client
- Assist users with mobile app installation, login, and initial setup on Android devices
- Conduct training sessions — both group and one-on-one — in Marathi and Hindi
- Liaise professionally with client supervisors and management on a day-to-day basis
- Troubleshoot common smartphone and app issues on the spot
- Track daily onboarding progress and share reports with the project lead in Melbourne
- Escalate technical issues with screenshots to the support team via WhatsApp
- Collect user feedback and relay to the coordination team
- Travel to the client site as required (covered as part of your daily engagement)
What We Are Looking For
- Fluent in Marathi, Hindi, and English — all three are mandatory
- Gujarati speaker — highly desirable but not required
- Presentable and professional — comfortable representing an Australian company to corporate clients
- Comfortable with Android smartphones — app install, permissions, basic settings
- Confident working with large groups including field workers and security personnel
- Organised — able to maintain a daily tracker in Excel or Google Sheets
- WhatsApp proficient for real-time updates and escalations
- Own transport (two-wheeler) preferred for site travel
- 1–3 years experience in field operations, client coordination, IT support, or training roles preferred
What You Get
Competitive Daily Rate
Based on experience. Travel is covered and included in your daily engagement.
Opportunity to Extend
Option to extend or convert to a permanent role based on performance.
Grow with a Tech Platform
Gain exposure to a fast-growing technology platform and expand your experience in tech-enabled field operations.